Is there a disconnect between Branch and Fan?

add in that the shop at the ground doesnt offer 10% discount to season tickets which the website does. i dont get it, some people can be iffy buying clothes online due to sizes, why not give the discount in store too, sell them while people have them on there mind.

Add in a lazy and unhelpful attitude on the phone. You can almost hear him yawn on the other end and can cut atmosphere with knife when you look for something out of the branch perceived norm. Last season they had 2 for 30 offer for main stand. I rang up looking to get them for bohermore end as son likes seeing players at dressing room area. I was greeted with a sigh and a no initially before I got a maybe and ring back tomorrow. I then asked if they could be collected at the box office. On game day. An emphatic no. I emailed sears direct and he replied but didn't address the problem directly . Just generalisations and a confession of many changes were required I rang back the following evening and there was no problem with getting bohermore tickets on offer or collecting them at box office on game day
The guy couldn't be arsed with customer service and clearly was told what to do by someone higher

You should complain to Sears. Only way it will improve.

Agree with the vast majority of points in particular the walk up fee, but were kids up to 17 really getting free until this season? That's a bit crazy. I go to LOI games (boo! hiss!) sometimes when home and u-12 tickets are 5e and concession 10e. And they get similar attendances to the majority of Connacht games (interpro and heineken excepted) so it hasn't been damaging to their attendance.

I would say yes but then again the fans of most clubs will say yes. There have been a lot of positive changes and there is much greater professionalism in so many areas but I think a lot of the changes they have made in recent times in particular are totally disconnected with reality. Personally I don't mind the season ticket being a bit higher but in terms of expanding the supporter base and getting walk up fans they appear to be putting every obstacle in the way. We were all walk up fans at some stage and then as the bug bit turned into regular supporters. By alienating non season ticket holders they are effectively capping attendances for the coming years at less than 4000 which will only decline further if they continue with the type of stuff we've seen in the last year or so.

Plus this whole mystery €450k issue is the elephant in the room. How do you expect supporters to keep contributing when they hear of this kind of thing happening with no apparent follow up.

Phatguerilla AFAIK it was u12s that went free. Lots of borderline 12yr olds that lived locally would attend on their own. Unlikely that they will pay to attend. Might not come back as adults

I wouldnt be too harsh on the lads who answer the phone. From my dealings with them and the office, they haven't been given the details from higher up at all.

Would you rather they told you one thing, and then you only found out later, that what they told you was wrong.

Considering the changes that have been made in the past 3 years I don't think we should come down too hard on people.

Certainly things can improve, but don't forget that disconnects work in both directions.

sea_point wrote: I've come to this a bit late, but can I just say that I don't agree with the tenor of this discussion and the specific naming of an individual especially by users masquerading behind nom de plumes.

If you want to use this forum to suggest ways that the Clan or the Branch can improve....fine

But Bitching about an individual employee of Connacht Rugby from behind the mask of anonymity on here is bloody poor form.

Diom - I'll leave you to decide what to do with this thread, but I would expect any names to be removed..